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Access Services Representative 1 – Temple – PRN (as needed)

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Website BAYLOR SCOTT & WHITE

*JOB SUMMARY*
We have an opportunity for an Access Services Representative at our BSW Hospital and Clinic in Temple TX. The Access Services Representative I obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities.
This is a PRN role meaning As Needed. You will be scheduled in our Emergency Department and it could be any shift (day, evening, overnight) and any day (including weekends and holidays).
*ESSENTIAL FUNCTIONS OF THE ROLE*
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
Registers patient at multiple locations and work multiple areas within the department. Understands the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.
Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability dues according to financial clearance policies related to existing and bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent?s responsibilities within the department.
Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (ex; wheelchairs), when applicable.
Adheres to compliance with regard to order validations, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.
Appropriately escalates potential service issues to management when necessary.
*KEY SUCCESS FACTORS*
Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, which might include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing and computer navigational skills.
Basic computer skills and Microsoft Office.
*SHIFT – PRN/AS NEEDED Must be available for all shifts/days to include weekends*

*QUALIFICATIONS:*
EDUCATION – H.S. Diploma/GED Equivalent or greater
EXPERIENCE – Less than 1 Year of Experience is required.
SKILLS – intermediate computer proficiency including knowledge of Microsoft Office programs (Outlook, Word, Excel)
*PREFERRED*:
Healthcare/Medical experience in a front desk or administrative role where you worked with insurance and registration
Bi-lingual in English/Spanish is an asset but not necessary
Experience in collections and cashiering

Associated topics: associate, call center representative, customer care, customer care associate, customer care representative, intern, representative, technical assistant, technical support, telephone service representative

Tagged as: Associate, Call Center Representative, Customer Care, Customer Care Associate, Customer Care Representative, Intern, Representative, Technical Assistant, Technical Support, Telephone Service Representative

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