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Business & Leisure Travel Manager

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Website Fairmont Chicago, Millennium Park

Sales Manager, Business & Leisure Travel
Members of our Sales Office team do more than sell the warm, engaging and anticipative service that Fairmont Hotels & Resorts is renowned for. Through your passion and motivation, you create memorable guest experiences. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with clients.

What’s in it for you:

    – Employee benefit card offering discounted rates in Accor worldwide

    – Learning programs through our academies

    – Opportunity to develop your talent and grow within your property and across the world!

    – Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    – Medical, Dental and Vision Insurance, 401K

    – Complimentary shift meal

What you will be doing:

    – As part of the Travel Industry Sales team, you will make clients feel valued and assist in creating memorable guest experiences.

    – Actively solicits new accounts to meet/exceed goals through telephone sales calls, outside sales calls, site inspections and written communication.

    – Maintain existing relationships with key account contacts by communicating on a routine basis.

    – Prospect local corporate accounts and develop strategies to increase business travel revenues.

    – Work closely with hotel departments to help facilitate services agreed upon by sales office. Communicate both verbally and in writing to provide clear direction.

    – Participate in daily meetings, site inspections, training.

    – Attend trade shows, local events and travel pertinent to the position.

    – Execute marketing programs and promotions as needed

    – Report to Director of Sales & Marketing

Your experience and skills include:

    – Understands the overall market, competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

    – Ability to focus attention on guest needs, remaining calm and courteous at all times

    – Highly responsible & reliable

    – Able to self-manage and take ownership of assigned tasks

    – Eye for detail and highly organized

    – Excellent communication skills, both written and verbal required

    – Strong interpersonal and problem solving abilities

    – Experience with Opera PMS preferred

    – Experience in the sales and marketing or related professional area. OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.

Your team and working environment:

Fairmont Chicago, Millennium Park, a AAA 4 Diamond hotel, offers one of a kind luxury accommodations in downtown Chicago. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!



Tagged as: Manager, Sales

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