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Case Manager I (Full-Time) – Behavioral Health 354

Full Time

Website Telecare Corporation


Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we’re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

As part of the Telecare Family, the Atlas/Justice-Enriched Treatment Team (JETT) program serves adults ages 18+ with serious mental illness who have a history of lack of participation in a mental health program that have resulted in two or more hospitalizations or incarcerations within the last 36 months, or have attempted to cause harm in the last 48 months.

Employment Status: Full-Time

Shift: AM 8:00 am – 4:30 pm

Days: Monday – Friday


Under direct supervision of the Team Leader, serves as the provides a support and case manager for members served with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.


Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders

Establishes and maintains meaningful therapeutic relationships with members served

Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care

Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services

Provides services to all members served as indicated in the Services Plan or Recovery Plan

Documents and communicates interactions with members to other services team members as appropriate

Maintain awareness of community resources and assists members served in appropriate use of community resources

Assists members served with all needs, including Activities of Daily Living (ADLs)

Assists members served in obtaining appropriate benefits

Advocates for and accompanies members when needed on long appointments e.g. SSI, DMV, GR (General Relief) etc.

Help members to understand their legal status and rights

Safeguard confidentiality; adhere to HIPAA policies

Foster independence with members served

Safeguards confidentiality of members served

Provides transportation when needed and appropriate

Must participate in rotation schedule of after hours on call services based on program expectations

Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Provide and document quality and quantity of direct services as required by program standards

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Position requires transporting Members in own personal vehicle and program van (acceptable driving record and vehicle inspection for safety). Position requires driving for company business such as trainings, offsite meetings, etc.



High School Graduation or G.E.D.

Demonstrated sensitivity to multi-cultural populations and issues is required

Must be at least 18 years of age

Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply


Experience in a mental health and/or dual diagnosis setting


Ability to work effectively as a member of a multidisciplinary team

Effective written and verbal communication

Good computer/technology skills

Ability to assess safety risks

Ability to promote a positive, supportive recovery culture

Ability to engage clients and hold hope in the face of adversity

Ability to drive

Ability to gain trust and build rapport with diverse populations

Ability to be patient and mindful

Knowledge of basic medical and psychiatric terminology

Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes

Ability to work effectively as a member of a multidisciplinary team


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires to drive and frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

EOE AA M/F/V/Disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Associated topics: abuse, addiction, casework, coordinator, domestic, family, mental health, outpatient, women, youth

Tagged as: Abuse, Addiction, Casework, Coordinator, Domestic, Family, Mental Health, Outpatient, Women, Youth

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