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Central Call Center Assoc I

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Website MultiCare Health System

Job Details
Job ID: 92476
Location: Tacoma, WA
Entity: Mary Bridge Children’s Hospital
Category: Clerical/Admin Support
Specialty: Not Applicable
Department: Registration MBH
Employment Type: On-Call/Per-Diem
Primary Shift: Day
Work Schedule: Day
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org
Position Summary:
The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians’ offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols.
The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve within the scope of the position’s responsibilities
Minimum Requirements:
– One (1) year office, clerical, call center customer service experience; in healthcare preferred
Basic computer skills
Knowledge of medical terminology and medical insurance preferred
Epic experience preferred
Education/Licenses/Certifications:
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
Associated topics: agent, answer, call center representative, call center specialist, coordinator, customer care representative, internship, service agent, support, system support

Tagged as: Agent, Answer, Call Center Representative, Call Center Specialist, Coordinator, Customer Care Representative, Internship, Service Agent, Support, System Support

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