Sign in
Post Jobs

Client SaaS Services Manager (Oil & Gas Sector)

Full Time

Website SOLSTICE CONSULTING GROUP


Solstice Consulting Group is seeking a Client SaaS Services Manager (Oil & Gas) for our technology client located in Houston, Texas(link removed) This role is HYBRID (3 days per week in the West Houston office). This is a client service and support role, not a new business sales role.




Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector


Minimum of 3+ years of recent Client SaaS Services and Data Engineering experience required


Experience in client relations, support and training required


Experience working in the oil & gas industry required


Base salary of $105k – $125k DOE plus 20% bonus opportunity and benefits




Role Responsibilities:


Manage assigned accounts as point person for client support, training, retention and communication


Collaborate with Sales Managers and Implementation Teams to develop and execute account strategies


Responsible for coordinating account end user platform adoption and usage


Assess and categorize client requests and organize timely responses and resolutions


Develop, prepare, and deliver new client onboarding and training


Communicate effectively and build trusted relationships with client decision makers


Communicate with internal team to identify potential risk and plan for risk mitigation


Support in the ongoing development of Client Services strategies and procedures


Influence product enhancements through cross-functional team collaboration


Contribute to the creation of customer-facing materials including training materials and e-learning content.



Requirements:


Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector


<p class="MsoListParagraphCxSpMiddle" style=" text-indent: -.25in; line-height: normal; backg Full-Time

Tagged as: PanPBrP

To apply for this job please visit www.jobvertise.com.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Share on
Print

Similar Jobs