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Client Service Specialist Support

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Website Columbia Bank

Description
This position processes a variety of client account transactions quickly, competently and accurately. Provides an exceptional banking experience to our clients by building relationships and offering appropriate products and services, while supporting multiple branches as needed.
Essential Job Functions:
Has reliable transportation to travel between assigned branches in a variety of geographical locations. Public transportation may not be an option in some areas.
Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.)
Balancing cash drawer and teller transactions
Learning basic knowledge of new and existing products and services
Discuss and access customer’s financial needs to identify and offer appropriate products and services
Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds
Identify fraudulent activity
Read, understand and follow all relevant SOP’s
Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)
Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
Provides an extraordinary customer experience
Other tasks as assigned
All employees are responsible for internal controls in the performance of their assigned
duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.
Minimum Job Requirements:
High School Diploma or GED
Some experience in customer service preferred.
Bilingual preferred
Ability to work in a fast-paced, cash handling environment
Maintain a professional demeanor at all times
Strong organizational and time management skills
Ability to work effectively as part of a team
Ability to pass teller training programs
Ability to develop and maintain working knowledge of Columbia Bank policies, procedures and systems
Builds relationships with customers and internal teammates
Physical and Mental Requirements:
Ability to sit at a computer monitor for extended periods of time
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 15lbs.
Ability to effectively discern information and formulate appropriate action
Ability to reach, squat, bend, and manually manipulate standard office equipment
Ability to drive to various locations
Ability to think critically and provide appropriate solutions
Values and Behaviors:
Build enduring RELATIONSHIPS with clients and each other.
Drive INNOVATION that simplifies life and work.
Seek continuous GROWTH in your personal and professional development.
Commit with HEART to serve others.
Extend TRUST in order to receive it.
At Columbia Bank we don t just accept difference, we advocate it, encourage it, and celebrate it for the benefit of our employees, our services and our community. We re proud to be an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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