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Conference Service Manager

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Website The Logan - Philadelphia's Hotel

Why us?

American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.

Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.

We are currently seeking a Conference Service Manager to join our amazing team!

Job Overview

Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities

    -Responsible for the management and planning of meetings/conventions and related activities.

    -Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.

    -Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

    -Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.

    -Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.

    -Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.

    -Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

    -Follow up on all client needs and inquiries in an efficient and expedient manner.

    -Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.

    -Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.

    -Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.

    -Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.

    -Improve hotel convention services’ products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.

    -Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

    -Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.

    -Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.

Associated topics: assistant restaurant manager, bakery manager, conference, deli manager, director food and beverage, food service supervisor, general manager, operations manager, restaurant leader, restaurant operations

Tagged as: Assistant Restaurant Manager, Bakery Manager, Conference, Deli Manager, Director Food And Beverage, Food Service Supervisor, General Manager, Operations Manager, Restaurant Leader, Restaurant Operations

To apply for this job please visit www.jobs2careers.com.


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