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Customer Service Advisor

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Website Pep Boys

Job Purpose:Promotes cosmetic sales by demonstrating merchandise and products to customers.Duties: * Gains customer attention by displaying cosmetic products. * Promotes skin care products by offering samples; explaining benefits of regular use. * Demonstrates cosmetics by performing cosmetic make-overs; explaining features of products. * Keeps customers informed by sending periodic, “special offer” mailings to customers; answering customers’ questions. * Helps advertising department by providing information regarding customer preferences; suggesting promotional ideas based on customer comments. * Helps other departments by answering questions; responding to requests; recommending flattering cosmetics for apparel purchases. * Keeps cosmetic and skin care products supplies ready by inventorying stock; requisitioning cosmetics and skin care products; verifying receipt; re-stocking drawers; replenishing displays. * Maintains safe cosmetics counter by following skin care product and cosmetic application standards and procedures; complying with sanitation regulations. * Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. * Enhances cosmetics department and department store reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:Job Knowledge, Product Knowledge, Customer Service, Quality Focus, People Skills, Creativity, Informing Others, Supply Management, Initiative, Attention to Detail, Teamwork
Associated topics: cashier, client, courtesy, customer, customer service, delivering, retail sales, service associate, shop, store associate

Tagged as: Cashier, Client, Courtesy, Customer, Customer Service, Delivering, Retail Sales, Service Associate, Shop, Store Associate

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