Customer Service Representative

SUMMARY: Management Business Solutions is seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative in Grand Rapids, MI area. As a Customer Service Representative, you will play a vital role in ensuring exceptional customer satisfaction and maintaining positive relationships with our valued clients.

RESPONSIBILITIES:

• Respond promptly and courteously to customer inquiries, complaints, and requests via phone.




• Listen attentively to customer concerns, analyze problems, and find appropriate resolutions.




• Maintain effective communication and collaboration with various departments. This ensures that you can access the necessary resources, gather relevant information, and provide accurate responses to citizens’ complaints or inquiries.




• Familiarize yourself with the payment processes and systems used within the organization.




• Act as a liaison between the citizens and the relevant departments.




• Maintain accurate records of all communication, updates, and resolutions related to the citizens’ inquiries or service needs.




• Other duties assigned.

QUALIFICATIONS:

• High school diploma or equivalent; further education in customer service or related field is a plus.




• At least one year of experience in a contact center or dispatch operations is preferred.




• Bilingual in Spanish is preferred.




• Minimum of one year of experience practical exposure to managing and optimizing various aspects of business operations.




• Excellent verbal and written communication skills.




• Strong problem-solving abilities and the ability to remain calm under pressure.




• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.




• Ability to multitask, prioritize, and manage time effectively.




• Positive attitude, patience, and a genuine passion for helping others.




• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL-OPPORTUNITY EMPLOYER