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Desktop Support Technician

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Website TEKsystems

This is a WFH job that requires travel within 50 miles of Birmingham. This person will be providing support for the Ambulatory locations located right outside of hospitals throughout the greater Birmingham area, Talladega and Jasper. There will be 2 people in this position and will split the markets depending on where each person lives. They will be in charge of monitoring the ticket que and work on supporting the needs like: the desktop support, installation of printers, support the scanners, computers, and phones, etc. This person will wake up, log in and see what tickets have come in and prioritize their day on what they need to take care of first. Sometimes it requires to be onsite, sometimes it requires to just remote into computers. They will compensate for mileage when this person needs to travel.
Windows 10, active directory, Customer service, Technical support, Install, Imaging, Desktop troubleshooting, Desktop, Support, Troubleshooting, Help desk
*Additional Skills & Qualifications:*
The successful candidate will be able to demonstrate high levels of customer service, successful computer/hardware troubleshooting and resolution, and project coordination. They will have a professional demeanor, communicate well with others and handle rapidly changing priorities with patience and flexibility in a fast-paced environment. The successful candidate will be able to give examples of taking the initiative to solve and prevent problems that would impact the facility s ability to safely deliver patient care or that would impact revenue. They must develop and manage strong relationships and effectively collaborate with all levels of employees from frontline staff to higher level executives.
Provide Support for computers and attached peripherals, including fundamental network troubleshooting on computers and wall jacks
Documents issues/calls and tracks resolution to completion and identifies system resolutions
Assists in asset management for IS hardware, software and equipment
Assists in the development of specific work plans and due dates with general supervision
Coordinates IS related activities and projects with facility leadership and IS team members
Provide Support for clinical application installation on computers and General troubleshooting of application with help from clinical specialist
Extended call coverage as needed
Window XP, 7, 10
All Microsoft Office applications
Advanced computer/monitor hardware knowledge
Basic networking
Strong analytical skills
Familiar with industry standard network equipment
Strong verbal and written communication skills
Understanding of Active Directory basic functionality
Understanding of Group policies and how they affect local workstations
Knowledge on printer setup locally as well as network printer setup
Ability to develop and manage strong working relationships with key staff and administration including higher management
System design and analysis experience

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Associated topics: client, deskside, front desk, information technology support, network, support specialist, systems administrator, technician i, technician iii, technician iv

Tagged as: Client, CO, Deskside, Front Desk, Information Technology Support, MI, Network, Support Specialist, Systems Administrator, Technician I, Technician Iii, Technician Iv

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