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Director of EMS Operations (Tyler)

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Website EMS - Tyler


Advancing Healthcare Together The Future of Healthcare is in East Texas

Why UT Health East Texas?

Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.

Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone s life and change the course of healthcare.

Our Place. Tyler, TX is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.

Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 70 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed inpatient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

Uniquely positioned to be the healthcare leader in East Texas through a partnership with the University of Texas we care for our patients, their families and each other. We do so while training and educating the caregivers of the future. UT Health East Texas brings world-class healthcare to the region making the quality, size, location and diversity of the system an ideal opportunity for those interested in the future of healthcare


  • Market-Leading salary & benefits package
  • Paid training program
  • Flexible shift options
  • Retirement program/401K+
  • Paid continuing education
  • Paid time off
  • Free uniforms
  • Relocation and Sign on Bonus may be available


Our UT Health East Texas EMS is seeking an experienced Director of EMS Operations.


The Director of EMS Operations coordinates the activities of the day to day operations of the Regional Directors areas by performing the following duties.


  • Directly responsible for overseeing the employees in the Operations area. Carries out the responsibilities in accordance with the organizational policies, procedures, practices and applicable laws. Responsibilities include training supervisors and employees; planning, assigning and directing work; appraising performance; promoting a positive work environment, addressing complaints and resolving problems.
  • Offers direction to the personnel within the system so the goals of the system are realized.
  • Oversees and assists Regional Directors with assigned duties.
  • Assist with budget preparation and compliance.
  • Ensure that employees are performing their duties and responsibilities as directed or assigned.
  • Keep Administration and Human Resources informed of changes or potential changes that are occurring in the field.
  • Function as the lead level of management in the assigned area.
  • Directly assist Directors of Operations from other facilities (ex: Pasadena and Waco) with long and short term system planning.
  • Directly assist with the interviewing and selection process of Paramedics and Emergency Medical Technicians.
  • Must be able to assume a command position in a large scale, multi-jurisdictional events.
  • Responsible for overseeing the scheduling department.
  • Act in a direct role with local health care providers and governmental officials.
  • Must support, properly interpret, and implement any policies, protocols, standard operating procedures, philosophies, or other directives as set forth by ETMC-EMS or other regulatory agencies.
  • Have a working knowledge of disaster preparedness.
  • Performs related accountabilities/responsibilities as required or directed.


Direct reports include Regional Directors and Supervisors. Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems



  • Patient Centered Customer Service: Genuinely care about people.
  • Cultivate a compassionate environment: Changing lives for the better together.


  • Clinical and Operational Excellence: A relentless drive to be the best.
  • Holistic Approach: Think and act for the benefit of the whole.


  • Promote a collaborative environment: Build effective working relationships with others.
  • Identify and Develop Talent: Prepare others to deliver excellence.


  • Business Acumen: Know, own and drive our business.
  • Continually Simplify and Improve: Work to make everything as efficient as possible.


  • Foster Innovation: Seek and apply leading edge solutions.
  • Set Clear Direction: Tell others where you are going, how to get there and why.


So what experience are we seeking in our Director of EMS Operations?



  • BS/BA or equivalent from a four-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Must have three years management/supervisory experience.

Certification and Licensure:

  • Paramedic License preferred

Compliance Requirements

  • Comply with regulatory requirements, guidelines, and policies


  • The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individually with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.


  • While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather); extreme heat (non-weather); risk of electrical shock; work with explosives and vibration.
  • The noise level in the work environment is usually quiet.

Now that you have read about what youwill be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.

UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).

Associated topics: emt basic, emt p, lpct, patient transport, service technician, slh, technician, technician i, technician ii, technician iv

Tagged as: Emt Basic, Emt P, Lpct, Patient Transport, Service Technician, Slh, Technician, Technician I, Technician Ii, Technician Iv

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