Req ID: 210654WD
The Enterprise Application Support Specialist I role is an IT technical analyst role with the ITMS host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as provide technical assistance as needed for troubleshooting to client service and solving customer issues.
The computing environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.
Active monitoring and review of Production Applications for Performance and Accuracy, including the daily settlement and reports, completion and signoff.
Cooperative troubleshooting and analytic work with IT, Dev and EAS team members.
Maintain and create a Knowledge Base documentation of known issues, technical troubleshooting, and resolutions and best practices.
Education and Experience: Bachelor’s and 2 years or HS/GED and 6 years
2 years previous experience in Enterprise application support and monitoring
2 years of knowledge of current Microsoft Server platforms
2 years of experience of MS SQL server 2012+ script writing
2 years of experience in XML/Https/MS .Net/Client-Server architecture
Experience with Linux CLI
2 years of knowledge of Network and systems administration
Document and maintain Standard Operation Procedures (SOPs)
High proficiency in Microsoft applications especially SharePoint, Outlook,Teams and Excel; Basic VBA
Programming experience is a definite asset
AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at …@deluxe.com .
Time Type: Full time
Associated topics: equipment, infrastructure, ip, maintain, network, satcom, satellite, system engineer, system specialist, technician
To apply for this job please visit www.jobs2careers.com.