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End User Services – Desktop Support

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Website NTT DATA

Job Description
NTT DATA’s Client is seeking a End User Services – Desktop Support team member to provide desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
Performs troubleshooting for hardware, software and system problems.
Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity.
Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).
Responds to customer requests received via the Service Management application.
Fulfills requests of moderate to high complexity.
Interacts with the customers in a courteous and professional manner.
Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.
Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices.
Identifies potential issues that could adversely impact end-user experience and takes corrective action.
Participates in low complexity local and enterprise projects.
Performs proactive maintenance on devices.
Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.
Understanding and adherence to policies and procedures.
Escalates issues when necessary.
Ability to lift up to 40 lbs to waist level, bend and walk around office or hospital (short to medium distances depending upon size of facility).
NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Associated topics: assist, desktop, information technology, information technology analyst, service, technical support, technical support specialist, technician, technician iii, technology

Tagged as: Assist, Desktop, Information Technology, Information Technology Analyst, Service, Technical Support, Technical Support Specialist, Technician, Technician Iii, Technology

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