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Front Office Manager ($1000 Signing Bonus)

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Website Hyatt Regency Portland At The Oregon Convention Center

Summary

Salary Range: $70,000 – $86,000; offers based on qualifying experience Are you ready to lead the Front Office team at the Hyatt Regency Portland? We welcome you to bring your Rooms knowledge and experience, and allow us to continue to grow and develop with you in your career, at the largest full-service hotel in Oregon! Just steps away from the Oregon Convention Center, the Hyatt Regency Portland offers an experience like nowhere else! Beautiful amenities, a new property that just reopened in 2021, a place to call home that is authentic to our Pacific Northwest Roots, and the unique personality that Portland is known for!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.

The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or concerns in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

    -Responsible for short and long term planning and the management of the hotel’s Front Office operations

    -Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

    -Maintain guest room inventory

    -Coach and counsel employees to reflect Hyatt Service Standards and Procedures

    -Perform all tasks of a Front Office Staff as needed to facilitate service

    -Ensure all operations and cash handling are done per policies and procedures

    -Maintain excellent communication with the housekeeping department

    -Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

    -Analyze, investigate, and resolve guest concerns

    -Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

    -Insures proper staffing levels for customer service goals

Hyatt leaders work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer -M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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