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Hybrid Customer Service Associate Global Company

Full Time


Join a Global E-commerce Team as a Customer Service Representative!

Hybrid work opportunity

We’re currently hiring for our client, a thriving Global company, and seeking an outgoing Customer Service Associate to join their dynamic team. With over 1,000 B2B customers and 80+ retail outlets, this is your chance to make an impact and grow in the world of e-commerce.

In this role, you’ll provide exceptional customer care while supporting various aspects of our client’s E-commerce operations. Working closely with their E-commerce manager, you’ll ensure efficient website operations and deliver top-notch service to their B2C clients. You’ll also contribute to newsletters and SEO initiatives for enhanced online exposure. This is a unique opportunity to gain valuable experience in e-commerce and customer service within a global company.


  • Minimum BA/BS degree

  • 1-2 years of sales, customer service, or relationship management experience

  • Excellent prioritization and time management skills

  • Strong organizational and multitasking abilities

  • Excellent written and verbal communication skills

  • Bonus: Familiarity with Shopify or Magento

  • Working knowledge of Excel

Responsibilities include:

  • Providing timely and polite support via multiple channels to ensure customer satisfaction

  • Efficiently addressing customer inquiries, diagnosing issues, and providing solutions

  • Handling customer service requirements, such as reshipments and reimbursements

  • Providing compassionate service, finding solutions, and recovering lost business

  • Analyzing customer feedback to improve service and e-commerce processes

  • Ensuring smooth order flows and resolving warehousing bottlenecks

  • Documenting and escalating technical website concerns

  • Proactively identifying website improvements and preventing complaints

  • Supporting SEO initiatives and creating engaging emails

  • Monitoring product listings and staying updated on market trends

Why apply?

  • Join a Global company’s e-commerce team

  • Opportunity to work with a prestigious client

  • Gain valuable experience in a dynamic industry

  • Collaborative work environment

  • Entrepreneurial spirit and initiative valued

  • Excellent communication and problem-solving skills

  • Fast-paced role with diverse tasks

Apply now and be part of our client’s successful e-commerce journey!


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