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Information Technologist Specialist (Customer Support)

Full Time

Website Indian Health Service

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS, GS-0201-09: (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provide assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues such as educate people, answer questions, and troubleshoot any related problems about technology-based products and services; install software, and deal with on site, especially if the computer software and hardware needs to be modified, cleaned, or repaired; conduct on-going testing of existing equipment and software programs; if new software or hardware is received, test the product, provide feedback and make sure the products are compatible with the existing products and systems. When systems are re-vamped company-wide, set up training sessions to introduce the new software or hardware to the employees. OR 2 years of graduate education from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts). Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement

Tagged as: Customer, Information, Specialist, Support, Technologist

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