Website Deputy Assistant Secretary for Information and Technology
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/19/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individuals must have IT-related experience demonstrating each of the four competencies listed below. 1.Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
2.Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the four competencies above. You must meet the specialized experience to the next lower grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ability to diagnose and resolve problems in response to IT reported incidents; Tracks the movement and installation of IT equipment to assure coordination of IT support and customer service;Bottom of Form Ensures Help Desk tracking and asset information is accurate; Develops and maintains accurate and timely entries in the approved VA problem tracking and resolution databases; Plans and delivers technical support including troubleshooting, installation, removal, moves, system knowledge assistance/training in response to customer requirements; Ability to install and configure VA approved software applications, troubleshoots & maintains all VA approved customer hardware/software applications; Supports, manages and implements the VA data and system backup process, conducts and ensures backup maintenance and troubleshooting as needed; Ability to utilize judgment and knowledge in the planning, execution, operation and maintenance of IT systems and infrastructure. You will be rated on the following Competencies for this position:
Attention to DetailCustomer ServiceOperations SupportProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting,
carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and
working at a keyboard and monitor. Subject to call back outside tour of duty. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
To apply for this job please visit www.usajobs.gov.