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Information Technology Specialist (Computer Services Manager)

Full Time

Website Justice, Bureau of Prisons/Federal Prison System

To be considered for the position, you must meet the following qualification requirements: Education:There is no substitution of education for specialized experience at this grade level. Experience:
You must have IT related experience demonstrating each of the four competencies listed below. Attention to detail – Is thorough when performing work and conscientious about attending to detail.
Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience:You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of this qualifying experience are: Experience overseeing configuration and installation of network equipment and medical equipment attached to the network, and changing/upgrading the components of existing equipment for efficient operation.
Experience developing local policies and procedures for networks, information security, system operations and product assembly and installation.
Experience using benchmarks and performance measurement and evaluation data, in conjunction with modeling and simulation techniques, in planning for increased capacity and for supporting any additional workloads.
Experience planning, developing and implementing security techniques, procedures, and guidance to ensure that user access control (physical, personnel, software, and information security) and other security requirements are in place.
Experience providing high-level technical expertise to accomplish analysis of options and development of the design for advanced systems, network and/or telecommunications software and complex programming specifications for projects which involve analysis of systems with a high visibility or wide-spread impact within the facility or agency.
Experience assessing long-range needs related to system architecture development and system and program specifications for both administrative and medical areas. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**

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