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INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT/PLCYPLN)

Full Time

Website United States Fleet Forces Command

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GG/GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: I have one year of specialized experience at the GS/GG-12 or equivalent grade in the federal service or equivalent experience in the private or public sector. My-IT-related experience demonstrates each of the four competencies as defined: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. 2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. I also perform the following duties such as: 1) Providing advanced customer support for existing automated business processes and collaborative services; 2) Using knowledge of InfoPath, the SharePoint platform, applications, and IT Infrastructure to diagnose and resolve customer service issues; 3) Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series http://archive.opm.gov/qualifications/Standards/IORs/gs2200/2210-AltA.asp

Tagged as: Customer, Information, Specialist, SupportPlcypln, Technology

To apply for this job please visit www.usajobs.gov.


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