Information Technology Specialist (CUSTSPT), NF-04

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: – Participating in the planning and delivery of a full range of IT customer support services; – Installing, configuring, upgrading and trouble shooting hardware and software components; – Presenting formal and informal training and assistance to customers; – Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.