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Information Technology Specialist (INFOSEC/Network Services)

Full Time

Website U.S. Army Cyber Command

This position is designated as IAT II for IA/cybersecurity certification. Employee must obtain and maintain appropriate certification compliance IAW Cyber Workforce Management Program (DoD Directive 8140.01 and DoD 8570.01-m) within six months of hire. Employee is required to successfully complete all applicable preparation courses (i.e Cyber Core Prep (CCP)), USCYBERCOM Cyber Mission Forces (CMF) Training Pipeline and comply with the CMF training certification policy to obtain and maintain for Army Job Qualification Record (JQR) Validation and Certification. Duties of this position may entail alternative work schedules (AWS) such as variable or MAXIFLEX, including extended shifts; 24/7 rotating shifts, nights, weekends, and/or and holidays as required. The employee is subject to recalled for urgent situations; and/or working extended overtime in response to surge situations. Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing analysis on network incidents following prescribed standard operating procedures; performing network monitoring and intrusion detection; and installing, configuring or troubleshooting cyber security tools. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). For this job at the GS-12 level, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted. Applicants utilizing experience to qualify must have specialized experience that includes, or is supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Examples include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendation. Examples include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

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