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IT Specialist

Full Time

Website Deputy Assistant Secretary for Information and Technology

What We’re Looking For We want people excited about building technology and embracing the VA’s mission. We are looking for skilled technologists with experience in any of the following areas: Data Science & Strategy: Examine large datasets using scripting languages or modern statistical analyses and computational languages (e.g., Python, R, SQL, Azure Synapse, Power BI, Databricks, Azure ML, Kubernetes, Oracle, Enterprise Data Lake, Azure Data Factory and hosting solutions on cloud environments to include AWS and Azure) to provide seamless care and services to Veterans and their caregivers. Use artificial intelligence (AI) and machine learning technologies, logistic and linear regression models, or natural language processing (NLP) to detect, anticipate and prevent potential Veteran harm or inability to access VA benefits and services. Software Engineering: Design, create, and test systems to dig into how to best deliver IT products and services. Use front-end, back-end, and full-stack engineering to develop and support new technical strategies that could help effectively serve Veterans and VA employees. This could include API design and development, furthering open-source policies while prioritizing maintainability and software reusability in all product development. Programming languages, e.g., Python, SQL, R, Java, JS, Go, Scala, C, C++, Julia, or MatLab. Product Management: Coordinate across stakeholders and use agile or lean approaches to align cross-functional teams around a common vision or strategy and user needs. Monitor Veteran and market trends and develop environmental analyses. Use expertise to advance the use of emerging technologies within government. Design & UX: A user experience designer at Veteran’s Affairs will have a direct impact on the VA’s ability to provide its customers – Veterans of the US military and other members of the public that support those Veterans – with an exceptional customer experience, comparable with the experience they have with top tier commercial products and services. They may work on public-facing, clinical, or staff facing initiatives in various design practice areas. A user experience designer can advance through multiple levels in their design career at VA and have a significant impact on improving VA products, processes, and best practices. To qualify for this position, applicants must meet all requirements when a request is received to fill a vacancy. Experience – Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-13, in the normal line of progression for the occupation in the organization. Specialized experience is defined as developing and maintaining IT business, systems, and information to support enterprise mission needs; developing IT rules and requirements that describe baseline and target architectures; assessing and recommending technical solutions to IT-related products. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee’s position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties. To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM’s web site at

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