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IT Specialist (CUST SPT)

Full Time

Website Nuclear Regulatory Commission

In order to qualify for this position, you must have at least one year (or 52 weeks) of specialized experience at the next lower grade levelin the Federal Service or equivalent experience in the private or public sector.
SPECIALIZED EXPERIENCE
To qualify at the GG-13 grade level, you must have at least one year of specialized experience at the GG-12 grade level which includes performing and supporting IT service delivery and management, analysis and process development oversight duties; independently identifies and analyzes IT customer requirements. In addition, experience working with the IT Infrastructure Library and testing service integration and identifies results to modify requirements and applies corrective action to IT matters.
To qualify at the GG-12 grade level, you must have at least one year of specialized experience at the GG-11 grade level which includes performing and supporting IT service delivery and management, analysis and process development oversight duties; identifies and analyzes IT service objectives, functions, and customer requirements. In addition, has experience with the IT Infrastructure Library andtesting service integration and identifies results to recommend modifications to requirements and applies corrective actions to IT matters.
To qualify at the GG-11 grade level, you must have at least one year of specialized experience at the GG-09 grade level which includes supporting the service strategy, design, transition, operations and improvement documentation, modification, testing, installation, implementation, and/or configuration management support of IT services. In addition, has experience supporting the IT Infrastructure Library.
The ideal candidate will be able to demonstrate the following: Demonstrated potential to perform and support IT service delivery and management with a customer service mind-set;
Demonstrated ability to effectively communicate information, ideas and advice in a clear, concise and logical manner to internal and external sources;
Demonstrated knowledge of Information Technology Infrastructure Library framework and best practices for delivering IT services;
Demonstrated ability to identify process improvements and assist in solving delivery issues. You may also provide additional informationrelated to your qualifications in the vacancy questions as supplemental responses. Describe specific experiences, education, and/or training which demonstrates your competencies or knowledge, skills, and abilities.Feel free toprovide examples of your experience anddescribe your role. Your vacancy responses will be validated against your resume. If informationprovided in your supplemental vacancy responses are not validated in your application/resume, you will not be forwarded for further consideration.

Tagged as: Cust, It, Specialist, Spt

To apply for this job please visit www.usajobs.gov.


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