IT Specialist (Information Technology Infrastructure Division)

GS-07: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-05 grade level. SE is defined as follows: Experience applying standard troubleshooting methods to assist in maintaining IT systems. Experience performing routine system diagnostics and analyzing potential problems or issues. GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 grade level. SE is defined as follows: Experience supporting the development of various IT applications and software, providing testing support and offering recommendations regarding potential enhancements. Experience collaborating with product owners, business analysts, designers, developers, and architects. GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 grade level. SE is defined as follows: Experience providing advice to various levels of personnel regarding administrative and technical matters related to IT programs and/or services. Experience providing testing support and offering recommendations regarding potential enhancements and/or incident resolution/remediation. Experience assisting end-users in a variety of subject matter fields; deciding which processes to automate; how to select equipment and software; how to use available technology and resources. GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 grade level. SE is defined as follows: Experience providing information, guidance, and instruction on the use of desktop computer hardware and software products; as well as mainframe applications and systems. Experience reviewing operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services. Experience preparing presentations, formal and informal reports, correspondences, briefings, and charts to distribute throughout an organization. GS-13: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-12 grade level. SE is defined as follows: Experience providing expert advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating and maintaining of the organization’s IT systems. Experience leading a team-based environment of technical personnel in complex and mission critical projects. Experience managing and successfully completing complex IT projects. Desired Skills Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants. Desired Skills are experience and/or knowledge with one or more of the following: TEMPEST Certification Microsoft O365 Platform including OneDrive International Liaison Experience AWS and other Cloud Technologies Jira/Service Manager Ticketing Software Riverbed Edge Appliance Troubleshooting and Maintenance TACLANE Troubleshooting and Maintenance Agile SAFe