Website United States Fleet Forces Command
Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Identifying configuration management methods and techniques for integrating information system components sufficient to install and maintain network software and hardware, optimize functionality of systems, and diagnose and recover failed systems. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Providing customer support concepts and methods such as operating systems, network systems, protocols and equipment sufficient to analyze and resolve problems. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Planning, organizing, and carrying out assignments, coordinating work with others, determining the approach and methodology to be used and keeping the supervisor apprised of potential problems. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Utilizing diagnostic tools to analyze problems, provide assistance, adjust, modify and recover network connectivity. In addition to my experience demonstrating the four competencies above, I have qualifying experience such as: -Experience providing expert level Tier Three (3) technical advice and guidance including design, integration, troubleshooting, and repair of systems and technologies.
-Experience identifying software solutions to provide integrated information management and information technology capabilities to meet specified requirements.
-Experience developing and maintaining technical and operational documentation to support hardware/software lifecycle (installation, operation, change and removal).
-Experience creating and implementing both long and short-term operations, training and technical plans to coordinate with customers during installation and upgrade evolutions, and monitoring work assigned to teams based on priority requirements. This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-13. Additional qualifications information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Additional qualifications information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx
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