Website Office of the Secretary of the Interior
In addition to meeting specialized experience requirements, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience: Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. For the GS-13: Applicants must have at least one (1) year of specialized experience at the GS-12 level, or equivalent. Specialized experience includes utilizing IT systems administration principles, concepts, and standards to provide technical advice and recommendations; apply new solutions to complex problems; design, develop, and manage systems to meet business requirements; utilize financial policies, regulations, and procedures for use of a financial management system AND have IT-related experience which demonstrates the (four) required competencies – Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Only experience and education obtained by the closing date of this announcement will be considered. A written test is not required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.
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