IT SPECIALIST (SYSADMIN)

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems; AND analyzing functional IT network system requirements, translating findings into functional requirements, developing supportable recommendations for enhancement, and applying a wide range of methodologies and tools. In addition to the specialized experience stated above your resume must demonstrate one year of experience supporting the following competencies: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Installing and maintaining software and hardware, control current versions and future releases of applications software, and documenting the physical configuration of an information system. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Consulting with customers to refine functional requirements and translate functional requirements into design specifications. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Consulting with application developers and system owners to determine the effect on end user applications resulting from changes to the operating environment (e.g., new software or hardware installations). 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Applying and troubleshooting security settings, anticipating future problems related to inability to apply security settings and providing recommendations to leadership as well as documentation of alternative courses of action if unable to implement expected settings. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.