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On-Call Health Assistant (Hillsboro)

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Website Central City Concern

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

CCC’s Blackburn Center is seeking On-Call Health Assistants to join our team!

Schedule: Monday – Friday, 8:00am – 4:30pm.

The Blackburn Center is an innovative program that will offer integrated housing, health care, and employment services with the long-term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations.

The Health Assistant (HA) works as a member of a multi-disciplinary primary care team providing integrated primary care services to homeless and low-income patients seen at the Blackburn Center. The Care Team is responsible for proactively managing the healthcare needs of the patients on their assigned panel, including behavioral and medical health needs. The HA is responsible for providing support to the Care Team Managers (CTM) and providers on each primary care team.

The Successful Candidate:

You are able to consider the impacts and outcomes for underserved communities during decision-making processes, to deliver high quality care to a vulnerable population of clients. You are passionate about learning more about and working within healthcare. You are a clear communicator with excellent organizational skills and the ability to manage time effectively. You are open and willing to work cross-functionally with a group of internal and external partners, including community partners, medical personell, clients, and program staff.

Duties to Include:

  • Work as a member of the Blackburn Center multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.
  • Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
  • Proactively identify opportunities for improvement within Blackburn Center workflows and logistics. Participate in review of Blackburn Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
  • Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested.
  • Receive, document and direct patient telephone calls in a complete and timely manner according to clinic protocols.
  • Prepare prescription refills under provider orders.
  • Electronically file and index clinical information into the patient’s chart in EMR.
  • Obtains, processes, and documents all necessary information and paperwork required to assist the Care Team Managers (CTM) and providers in the provision of health services to Blackburn Center patients.
  • Provide follow up contact in person or by phone to patients identified by CTM or other care team members for support and management of health related issues.
  • Participate in outreach activities necessary to offer services and engage participation in a non-coercive manner. This includes outreach to patients who are due for routine preventive services, patients needing follow up for chronic disease management, and patients who have no-showed for appointments.
  • Provide educational information and materials to patients regarding available services in the community and how to appropriately access them.
  • Coordinate services with all members of the care team and the client’s support network.
  • Maintain client records as required by program standards and funding requirements.
  • Participate in training opportunities to advance skills and knowledge in primary care, addictions and mental health.


  • High school diploma or GED required. Prefer Bachelor’s Degree or higher in health or social service related field of study.
  • At least one year experience working with homeless, low-income, or other vulnerable populations in a supportive role preferred.
  • At least one year experience working in a clinic setting preferred.
  • Bilingual preferred.
  • Has the competencies necessary to:
    • Communicate effectively orally and in writing;
    • Understand healthcare related terminology;
    • Provide outreach, engagement and supportive services
  • Must have current CPR certification prior to start.
  • Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.

Central City Concern offers an incredible benefits package to our employees!

  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1 st year, 6% in the 2 nd year, and 8% in your 3 rd year!
  • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
  • Sabbatical Program offering extended time off at years 7, 14 and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Associated topics: aseptic technique, bacteria, biopharmaceutical, drug, histotechnologist, kinesiology, metabolism, microbiology, therapy, virus

Tagged as: Aseptic Technique, Bacteria, Biopharmaceutical, Drug, Histotechnologist, Kinesiology, Metabolism, Microbiology, OR, Therapy, Virus, WA

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