A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

-Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner

-Provide information and demonstrate knowledge of all hotel facilities and services

-Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations

-Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling

-Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Associated topics: customer care manager, customer service team manager, director, lead, management experience, manager, monitor, operations, service manager, telephone

Tagged as: Customer Care Manager, Customer Service Team Manager, Director, Lead, Management Experience, Manager, Monitor, Operations, Service Manager, Telephone