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RN-Call Center (PRN)

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Website SSM Health


  • Acquires a knowledge of toxicological resources that are helpful in managing poison cases.
  • Staffs a 24-hour emergency telephone service while acting collaboratively with staff, other health care providers and lay callers.
  • Obtains and documents a complete and accurate history. Provides a calm, reassuring and intelligent interaction with the public and health care professionals.
  • Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system.
  • Utilizes advancing technology with live chat and texting to assist callers with poison information or exposures.
  • Guides treatment advice for both the public and health care providers. Manages beneficial relationships with individuals and departments inside and outside of the ministry structure.
  • Acquires a knowledge of poison prevention techniques and interprets subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
  • Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
  • Works in a constant state of alertness and safe manner.
  • Performs other duties as assigned.


  • Graduate of accredited school of nursing


  • Three years’ registered nurse experience with insight in medical/surgical, pediatric or maternal/child health


  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

Associated topics: bsn, care, ccu, coronary, domiciliary, mhb, neonatal, nurse rn, staff nurse, tcu

Tagged as: Bsn, Care, Ccu, Coronary, Domiciliary, Mhb, Neonatal, Nurse Rn, Staff Nurse, Tcu

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