Senior Technology Experience Partner #384

Required Work Experience Diploma with 6-8 years of relevant work experience. Bachelor’s degree with 5-7 years of relevant work experience. Master’s degree with 4-6 years of relevant work experience. Required Special Skills/ Knowledge Advanced relationship management and communication skills. Proven ability to manage complex conflicts and provide empathetic customer support. Strong analytical and innovative problem-solving capabilities. Experience in developing and implementing communication strategies. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Desired Qualifications 1. Experience Proven track record of handling escalated customer issues effectively. 2. Technical Skills Proficiency with ServiceNow ticketing. Strong Microsoft Office skills (especially Teams for communication and Excel for reporting and tracking). Ability to provide demonstrations of supported CIO technologies. 3. Communication Skills Excellent verbal and written communication skills. Ability to handle difficult conversations and de-escalate conflicts. Strong listening skills to accurately capture customer needs and issues. 4. Problem-Solving and Decision-Making Proven ability to think critically and resolve complex customer issues. Demonstrated ability to exercise sound judgment under pressure. Aptitude for making quick, data-informed decisions. 5. Leadership and Mentorship Experience training or mentoring junior team members. Strong interpersonal skills to lead by example and foster team morale. Ability to provide constructive feedback to team members. 6. Customer-Centric Mindset Demonstrated commitment to delivering high-quality customer experiences Ability to empathize with customers and anticipate their needs. Passion for continuous improvement in customer satisfaction. 7. Adaptability and Resilience Ability to thrive in a fast-paced, high-stress environment. Willingness to adapt to new systems, processes, and policies. Strong organizational skills to handle multiple cases or inquiries at once. 8. Analytical Skills Proficiency in data analysis to track performance metrics (KPIs). Ability to identify trends in customer feedback and suggest improvements. Experience preparing reports on customer service metrics or performance. Working Conditions No exceptional physical demands.