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The County of Yolo’s Health and Human Services Agency (HHSA) is recruiting to fill multiple regular, full time Service Center Administrative Specialist positions in the Service Center branch. These positions may be assigned to any of the Agency’s service center locations, including Woodland, West Sacramento, Davis, and Winters.
Incumbents must be able to work independently with minimal supervision, as well as be a good team player, work well in a fast-paced environment, and be culturally sensitive to the customers we serve.
The ideal candidate will have above average customer service skills, maintain a high level of confidentiality, and be flexible and adaptable. Candidates fluent in Spanish, in addition to English preferred.
This recruitment will close at 5PM on June 13, 2021 OR when one hundred fifty (150) applications are received – whichever occurs first. If one hundred fifty (150) applications are received first, this recruitment will close without notice. Qualified applicants are encouraged to apply immediately .
NOTE: Those candidates qualifying by educational requirements alone must submit copies of their official or unofficial transcripts along with the application by the final filing date.
Under general supervision, performs responsible clerical and public referral program support functions, including assisting applicants with applications, performing initial application screening interviews, gathering and verifying facts and information, and initiating cases in an automated system.
The Service Centers Administrative Specialist class is a specialized clerical classification used within the Service Centers Branch of the Health and Human Services Agency (HHSA). Incumbents have primary responsibility for initial community benefits and referrals application screening interviews and related functions, in addition to the performance of other responsible clerical and administrative support functions, including explaining policies and procedures, and making appropriate referrals for community benefits, internal resources and referrals programs.
The Service Centers Administrative Specialist class is distinguished from the Administrative Clerk series in that the Service Centers Administrative Specialist performs initial community benefits and referrals program application review and interviews, in addition to other non-public assistance customer service duties typically performed by Administrative Clerks. The Service Centers Administrative Specialist is further distinguished from the Public Assistance Specialist class series in that Public Assistance Specialists determine initial and continuing eligibility, authorize aid payments, initiate case changes, perform in-depth interactive interviewing, and apply their knowledge of extensive multiple aid programs.
Duties may include, but are not limited to, the following:
- Provides general information, applications forms, and declaration forms to customers seeking public assistance from the community benefits and referrals program.
- Explains policies, procedures, and requirements to customers to ensure they are aware of their rights and responsibilities for community benefits and referrals programs.
- Performs initial application interviews for community benefits and referrals programs and services, including asking questions to gather and verify information and document responses.
- Assists customers in identifying resources, including public assistance programs, programs from community partners and other resources to meet their financial and social service needs; and makes applicable referrals.
- Assists clients with completion of application forms and other documents; ensures accuracy and completion of application and declaration forms for community benefits and referrals programs.
- Enters information directly into an automated computer system, conducts electronic searches of state and local data systems, registers and pends applications for community benefits, and assigns case records within those partner systems.
- Assists customers with scheduling appointments with Public Assistance Specialists.
- Greets the public and directs them to the various programs and services throughout the building.
- Performs other related duties as assigned.
Education: Equivalent to completion of thirty (30) semester units from an accredited college or university; OR
Experience: One (1) year of full-time paid work experience determining eligibility for loans, financial assistance, unemployment or veterans benefits or eligibility for health, counseling or social services in a public or privately financed agency; OR
Experience: One (1) year performing work for a public agency at a level comparable to the Yolo County class of Administrative Clerk II.
- General goals and purpose of public social services programs
- Applicable federal, state, and local laws, codes, and regulations
- Operational characteristics, services, and activities of assigned programs and functions
- Office procedures, methods, and equipment including computers and applicable
- software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
- English usage, spelling, grammar, and punctuation
- Basic mathematics including addition, subtraction, multiplication, division, etc.
- Customer service techniques for interacting with the public
- Learn and apply the rules, regulations, policies, and procedures pertaining to initial applications for public assistance.
- Learn appropriate questioning content and techniques for interviewing applicants.
- Enter data accurately into automated system.
- Locate, identify, and correct inaccurate or incomplete information.
- Answer a variety of questions related to department programs and the application process.
- Make referrals to appropriate agencies and social service programs.
- Exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
- Communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
- Establish and maintain cooperative working relationship with the public and staff.
- Follow written and verbal directions and instructions.
- Regularly interact with the public.
Application & Selection Process
It is highly recommended that you print this job bulletin for future reference.
Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the final filing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume may be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application, applicants are required to submit a completed supplemental questionnaire. Incomplete applications will be disqualified.
**PLEASE NOTE: THOSE CANDIDATES THAT ARE INVITED TO PARTICIPATE IN THE SELECTION PROCESS WILL LATER BE ASKED TO PROVIDE VERIFICATION OF EDUCATION (IF QUALIFYING FOR THE POSITION WITH EDUCATION IN ADDITION TO EXPERIENCE).**
Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways:
- As an attachment to the online application
- By e-mail to …@yolocounty.org
- By fax to (530) ###-####
- By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
All required documents must be received by the Human Resources Office by the final filing date. Postmarks will not be accepted. Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.
The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps may change with or without notice.
Week of 06/13/2021 Screen for Minimum Qualifications
TBD Written Exams
TBD Department Selection Interviews
TBD Reference Checks (Finalist candidates only following interviews)
TBD Tentative Job Offer/Livescan/Drug & Alcohol Screen
Verification of Education
Acceptable forms of educational documentation are official or unofficial transcripts that list the student’s name, institution name, field of study and date the degree was awarded.
For recent graduates who have not received proof of their degree yet, a letter from the registrar’s office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.
Please do not send originals; copies of the required documents are acceptable. Any submitted documents will not be returned.
All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from Institutions that are listed as members of the International Association of Universities. You may check for your school by visiting the IAU web site ( ).
Applicants who possess a degree or completed coursework that is not from an accredited college or university, must submit one of the following:
1. A written statement from a U.S accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.
2. An evaluation of the applicant’s degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit and grade.
Note: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.
EDUCATIONAL RECORDS EVALUATION SERVICE 601 University Ave., Suite 127 Sacramento, CA 95825 (916) ###-#### www.eres.com
FOREIGN EDUCATION DOCUMENT SERVICE P.O. Box 151739 San Diego, CA 92175
(619) ###-#### www.documentservice.org
CENTER FOR APPLIED RESEARCH, EVALUATION & EDUCATION, INC. P.O. Box 18358 Anaheim, CA 92817 (714) ###-#### www.iescaree.com
GLOBAL SERVICES ASSOCIATES, INC. 409 North Pacific Coast Highway, # 393 Redondo Beach, CA 90277 (310) ###-#### www.globaleval.org
INTERNATIONAL EDUCATION RESEARCH FOUNDATION CREDENTIALS EVALUATION SERVICE P.O. Box 3665 Culver City, CA 90231-3665 (310) ###-#### www.ierf.org
For questions about the position or about employment with the County, please contact HHSA Human Resources by e-mail at …@yolocounty.org or by phone at (530) ###-####.
Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) ###-#### at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.
To apply for this job please visit www.jobs2careers.com.