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You qualify for the GS-14 grade level if you possess one of the following: Experience: One (1) year of specialized experience at the GS-13 grade level or equivalent performing duties such as: Resolving the most difficult IT customer support requests involving a wide variety of different platforms, operating systems, applications, and desktop configuration; Directing, coordinating, and overseeing work of subordinate IT specialists; Planning and establishing work schedules, deadlines, and standards for acceptable work; Researching and evaluating new customer support service management systems; and Analyzing the benefits and costs of accomplishing work in-house versus contracting. In addition to the above specialized experience, you must have Information Technology related experience, demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification) which demonstrates proficiency in each of the following competencies: Attention to Detail: Leading IT development projects from design to support; evaluating the work of subordinates; Customer Service: Resolving the most difficult IT customer support requests (e.g., integration or configuration issues) involving a wide variety of different platforms, operating systems, applications, and desktop configuration; Oral Communication: Identifying and breaking down IT problems using structured problem resolution approaches; conducting IT cost benefit analyses and capacity studies; overseeing a wide range of IT areas from desktop support to enterprise application development; and Problem Solving: Planning and delivering customer support services, including installation, configuration, trouble shooting, customer assistance, and/or training, in response to customer requirements while identifying and breaking down IT problems using structured problem resolution approaches. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
To apply for this job please visit www.usajobs.gov.