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Supervisory Information Technology Specialist (Director of Operations)

Full Time

Website Executive Office for Immigration Review

In order to qualify for the Supervisory Information Technology Specialist (Director of Operations)position, you must meet the following minimum qualifications: For the GS – 15 LEVEL: Experience Requirements: You must have IT-related experience in each of the following four competencies listed below which must be supported by the information contained in your resume and other application materials. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: Applicants must have at least one or more full-time years (12-months) of specialized work experience, equivalent to at least the GS-14 grade level in the Federal service, performing the following duties: Provide a variety of activities to assess systems operations and isolate recuring operation problems for the daily operation for all agency IT resources; Manage the planning and designing, and deployment of major components of operations, to include server administration, Microsoft administrative applications, network storage, cloud platform, etc. Develop, implement, and manage long and short-term IT plans in compliance with agency strategic plan; and Manages the planning, direction, and execution of all organizational operations. (Your resume must CLEARLY demonstrate this experience) Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). For more information on the qualifications for this position, click here.

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