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FRONT LINE MANAGER/ TEAM LEAD/ SUPERVISOR - (CARDS & SERVICING)
  Posted 1 week ago    GENPACT    Richardson, TX

Brief DescriptionExperience in managing a banking contact centerCustomer Service background preferably working with banking / Credit Card / Contact Center sectorFirst level support for general inquiries and customer support, including:Customer service inquires inbound phone and chat for credit cardChange of details on credit cardEnquiries related to APR rate, CLI, payment detailsEnquiries related to transaction declines/disputesRecognize individual customer service needs and resolve any partner concern enquiryCoaching & Mentoring team to provide resolutions at the first point of contact, avoiding customers having to call again, or have the call transferredAbility to handle complaints and customer concerns where appropriateExcellent customer service, negotiation and social skills with the ability to recognize and support the specific needs of the most vulnerable customersKeen to progress to other levels and will con

Source: Talroo

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