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MEMBER CONTACT CENTER REPRESENTATIVE
  Posted 4 days ago    Iq Credit Union    Vancouver, WA

PURPOSE: The Member Contact Center Representative I (MCCR I) provides exceptional service by responding to inquiries, solving basic problems and providing solutions in a contact center environment. The MCCR I also acts as a resource to members, educating them on products and services which will improve their financial well-being.Essential Duties:Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills. Employ both to successfully cross-sell Credit Union services when assisting members in any capacity.Participate in Member Contact Center meetings and activities to achieve specific detailed and measurable goals. Consistently achieve goals; share best practices with team members.Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement.Actively participate in monthly coaching and development planners to leverage talents and development opportunities. Commit

Source: Talroo

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