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GUEST SERVICES REPRESENTITIVE
  Posted 2 weeks ago    Tru by Hilton Louisville/East, KY    Louisville, KY

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.Job Responsibilities: -Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. -Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. -Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. -Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. -Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboa

Source: Talroo

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