Provide technical end-user support via inbound telephone contacts and web submissions.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Bachelor”s degree or vocational in IT-related courses is a plus.
Excellent in oral and written English communication.
Excellent customer service skills.
Excellent multitasking skills including talking on the phone and typing simultaneously.
Must consistently meet or exceed required performance criteria.
Able and willing to take inbound calls as part of day to day job duties
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Familiarity and good working knowledge of Windows based virtual environments.
Prior software application support (e.g. Outlook, Teams, etc.) experience is a plus.
Prior web browser support (e.g. Edge, IE, Chrome, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts.
Must be open to working holiday”s and weekends.
Fresh graduates are encouraged to apply.
Associated topics: assist, help desk, service, support analyst, support specialist, systems administrator, technical, technical support specialist, technician i, technology
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