Helpdesk Technician

HYBRID – BOSTON – W2 ONLY –

• 2+ years of professional experience or mix of internships, co-ops, etc




• Associates Degree or equivalent combination of education and experience.




• Impeccable customer service and end user empathy




• Technical proficiency with a variety of software, hardware and applications




• Must be able to multi-task and prioritize well




• Experience using ticketing system to track incidents




• Excellent writing and communication skills




• Demonstrated problem-solving ability Broad range of network and desktop knowledge




• Ability to give verbal instruction patiently to non-technical users




• Higher Ed and/or healthcare experience preferred

Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7