For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- SPECIALIZED EXPERIENCE REQUIREMENTS: In addition to the basic requirements listed above, a qualified candidate’s online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level [enter grade] in the Federal service. Specialized experience for this position is defined as: Experience in providing technical oversight, coordination, and support in information technology field; AND/OR Experience providing technical oversight, expertise and support for a federal agency, contractors, and customers across a large geographic area; AND Experience in establishing and overseeing project execution of federal prime contracts and/or subcontract work performed under prime contracts Examples of Specialized Experience: Experience in IT systems design, system controls, and project management techniques to perceive vulnerabilities. Experience in the application of principles, procedures, concepts, and methodology used in management of information technology. Experience making recommendations to senior leadership concerning overall plans and proposals for complex IT project, related to ensuring the efficiency and effectiveness of operations and timely resource provisioning. Attention to Detail, Customer Service, Information Resources Strategy and Planning, Oral Communication, Problem Solving, and Project Management “Experience” refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. CTAP/ICTAP candidates: To be considered “well qualified” you must meet all of the requirements as described in this section. If you are eligible for career transition assistance plans such as ICTAP or CTAP, you must meet the definition of “well qualified” which is defined as having a score of 85 or better. You must meet all qualifications and eligibility requirements within 30 days of the closing date of this announcement.