Information Technology Specialist (SYSADMIN/CUSTSPT) NF-04

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant’s relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying: Principles and methods for integrating information systems components; Performance tuning tools and techniques; System diagnostic tool and fault identification techniques; Systems administration methods; Participating in the planning and delivery of a full range of IT customer support services; Installing, configuring, upgrading and trouble shooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests; and IT security principles. OR Completion of a master’s degree or 2 full years of progressively higher level graduate education leading to a master’s degree in computer science, engineering, information systems management, or technology management or degree that provided a minimum of 24 semester hours as indicated above and required the development or adaptation of applications, systems, or networks. In addition, candidates must demonstrate IT-related experience which addresses the following four competencies: 1. Attention to detail – Such as implementing quality control procedures and conducting compliance reviews. 2. Customer service – Such as providing assistance to both internal and external customers; assessing customers’ needs, meeting quality standards, and evaluating customer satisfaction. 3. Verbal communication – Such as conducting formal presentations or training to audiences at varying levels of hierarchy and technical expertise. 4. Demonstrated problem-solving skills – Such as identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience MUST be clearly reflected on your Resume at the time of application.