IT Specialist

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. You must meet the following requirements by the closing date of this announcement. Specialized Experience: Specialized experience: For the EL-14, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the EL/GS-13 grade level in public or private sectors, that is directly related to the position, which has equipped the candidate with the knowledge, skills, and abilities to successfully perform the duties of the position. For this position, specialized experience is defined as: demonstrated experience, and ability to apply, Federal Information Security Modernization Act, Office of Management and Budget (OMB) Circular No. A-130, Appendix III, and National Institute of Standards and Technology (NIST) standards and guidelines when conducting performance audits over information technology/cyber security, in accordance with generally accepted government auditing standards (GAGAS) or equivalent non-federal auditing standards and guidelines. In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below. – Attention to Detail, such as performing triage on basic end user IT incidents, network issues and service requests. – Customer Service, such as providing first-level contact and problem resolution. – Oral Communication, such as facilitating meetings with stakeholders. – Problem Solving, such as troubleshooting access issues.