IT Specialist

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATIONS: GS-7: One year of specialized experience equivalent to at least the GS-5 grade level or one (1) full year of graduate level education or superior academic achievement (a bachelors degree with a 2.95 or higher cumulative GPA). GS-9: One year of specialized experience equivalent to at least the GS-7 grade level or Master’s degree or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree. GS-11: One year of specialized experience equivalent to at least the GS-9 grade level or Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Examples of Specialized Experience GS-07: Surveying, analyzing, testing, installing, and upgrading communication equipment (such as computer systems, computer terminals, and utilizing data communications). Soldering, wire crimping, wire stripping, cable laying, connecting and signal testing. Familiar with standard color codes of various types of cables. Identifying and reporting potential major problems in areas of hardware, software, or procurement and installations and recommending possible alternatives. GS-09: Coordinating computer system operations and providing recommendations on system operating procedures, data collection, data quality, and equipment environments. Assisting with the installation of new Automated Data Processing (ADP) technology. Transporting ADP equipment to and from vendor locations for repairs. Providing technical assistance to telecommunication system users when requested. GS-11: Installation of Automated Data Processing (ADP) technology equipment and systems and assuring maximum benefit from managing the system properly. Preparing operational guidelines for new software applications for implementation or testing. Providing evaluation of budget requirements for ADP systems. Specialized Experience: Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.