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General Experience: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles to understand the stages required to automate a work process; Experience gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. IT SPECIALIST (CUSTSPT), GS-2210-09 (Trainee): Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system; Experience planning the sequence of actions necessary to accomplish the assignment; Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. IT SPECIALIST (CUSTSPT),GS-2210-11: Must have at least 36 months experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; Experience that required adaptations of guidelines or precedents to meet the needs of the assignment; Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. TRAINEE POSITION: Applicants not meeting full qualifications for the GS-11 position indicated above may be considered for the GS-09 trainee, if qualified. Statement-of-Difference of qualification requirements for each are indicated. If appointed as trainee, the selectee may be non-competitively promoted to GS-11 upon meeting full qualifications and recommendations of supervisor. Your qualifications will be evaluated on the following competencies:
Customer ServiceHardwareOperating SystemsProblem Solving
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