IT SPECIALIST (CUSTSPT) (TITLE 32)

Military Grades: E-2 through E-8 GENERAL EXPERIENCE: Experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enable you to understand the stages required to automate a work process. Experience gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that require the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE: Must have 24 months specialized experience, education, or training equivalent to at least the next lower grade. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language; practical knowledge of and skill in applying customer support, principles, concepts and methods to install, configure, test, troubleshoot and maintain a variety of standard hardware and software on customer workstations and throughout the state. Experience presenting formal and informal training and assistance to customers throughout the organization. Experience applying quality assurance principles, evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate and ensuring the application of appropriate security measures to the assignment.