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IT Specialist (INFOSEC)

Full Time

Website U.S. International Trade Commission

You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position. You must meet the following United States Office of Personnel Management’s (OPM) qualification requirements for the advertised position. OPM’s prescribed Group Coverage Qualification Standard for Information Technology (IT) Management can be found at Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov). Generally, current federal employees or reinstatement eligibles must have served at least one year at the next lower grade level. This requirement is called time-in-grade. BASIC REQUIREMENT To qualify at the GS-11 level, you must have one-year of specialized experience equivalent to the GS-9 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience monitoring the status and progress towards resolution of assigned Incidents for a help desk,(2) Experience analyzing data to diagnose and identify root causes to common user and network issues, (3) Three or more years of actual experience working with others to resolve IT service desk related technical and network issues, and (4) Experience working on deployment of software and patches. To qualify at the GS-12 level, you must have one-year of specialized experience equivalent to the GS-11 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to common user and network related issues, (3) Three or more years of actual experience resolving technical and network issues, and (4) Experience deploying patches and software to network desktops and troubleshooting issues that arise. To qualify at the GS-13 level, you must have one-year of specialized experience equivalent to the GS-12 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 and 3 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to technical and network issues, (3) Four or more years of actual experience deploying patches and software to network desktops and troubleshooting issues that arise. In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies: Attention to Detail – Knowledgeable in performing work and conscientious about attending to detail. Customer Service – Knowledge in how to anticipate and meets the need of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships. Oral Communication – Skilled in making clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Problem Solving – Skilled in identifying and analyzing problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Team Building – Ability to form, manage, and lead a project team. Fosters an environment of trust and unity that encourages and acknowledges cooperation, collective problem solving and participative decision making. Seeks involvement of all project team members in the decision-making process to build group commitment. Identifies and supports project team goals. Facilitates cooperation and motivates project team members to accomplish group goals. Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Tagged as: Infosec, It, Specialist

To apply for this job please visit www.usajobs.gov.


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