Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below: 1.Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: Installing and configuring hardware, software, and peripheral equipment for system users in accordance with organizational standards. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include: Providing cybersecurity recommendations to leadership based on significant threats and vulnerabilities. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Providing cybersecurity guidance to leadership. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Working with stakeholders to resolve computer security incidents and vulnerability compliance. In addition to my experience demonstrating the four competencies above, I have qualifying experience such as: GG-11: -Experience installing, configuring, and troubleshooting applications. -Experience utilizing network devices and infrastructure to include switches, routers, firewalls, or similar devices. -Experience analyzing essential network data such as router configuration files, or routing protocols. This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-11. GG-12: -Experience analyzing, configuring and/or troubleshooting routing and switching protocols. -Experience applying information security systems engineering principles and processes. -Experience creating policies that enable systems to meet performance objectives. -Experience maintaining secure configurations of systems and software. This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-12. GG-13: -Experience performing security reviews, identify gaps in security architecture, and develop a security risk management plan. -Experience implementing security measures to resolve vulnerabilities, mitigate risks, and recommend security changes. -Experience applying operational and technical security controls while adhering to operational security policies and procedures. -Experience ensuring all systems security operations and maintenance activities are properly documented and updated. This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-13.