Website American Battle Monuments Commission
For all grade levels for this position, individuals must have IT-related experience demonstrating each of the four competencies outlined below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to these four competencies, you must have the Specialized Experience as outlined: To qualify at the GS-11 Level:
GS-11 Specialized Experience: One year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 in the Federal service. Specialized experience for this position includes: providing IT help desk service delivery support activities to complex routine issues; and diagnosing and resolving problems in response to customer reported incidents; and researching, evaluating, and providing feedback on complex routine problematic trends and patterns in customer support requirements; and conducts testing and analyzes and evaluates results, maintains and helps develop problem tracking and resolution database.
Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. To Qualify at the GS-12 Level:
GS-12 Specialized Experience: One year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 in the Federal service. Specialized experience for this position includes: providing IT help desk service delivery support activities to complex issues; and diagnosing and providing solutions in response to customer related incidents; and designs and maintains record keeping system, developing and maintaining policies, procedures and standards; documenting programs and systems; and providing informal customer training; independently configuring, troubleshooting and maintaining a variety of hardware and software components; and conducting feasibility studies and recommends course of actions.
Education cannot be substituted for experience at this grade level. To Qualify at the GS-13 Level:
GS-13 Specialized Experience: One year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 in the Federal service. Specialized experience for this position includes: providing technical reports or advice on IT architecture, acquisition, accreditation, system tailoring, etc.; and managing IT customer support programs, servicing mobile solutions, virtual infrastructures, and software; and overseeing compliance of IT activities; independently configuring, troubleshooting and maintaining a variety of hardware and software components; and conducting studies and making recommendations on current and future organizational IT capabilities & requirements.
Education cannot be substituted for experience at this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Your specialized experience/requirement(s) must be identified in your resume. Promotion Potential
The selectee may be promoted to the next grade level and/or full performance grade level without further competition when all regulatory, qualification, training and performance requirements are met. Management may select at any grade level. Additional Vacancies
This announcement may be used to fill additional or similar vacancies at the same grade level(s). Time in Grade
Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify. Closing Date
Only experience obtained by the closing date of the announcement, or by the date of application review for open continuous announcements, will be considered. Applicants qualifying through education, but who have not yet graduated or received final grades, may apply using their current grades at time of application. If selected, you will be required to verify final grades and/or produce additional documentation. Annual Leave Accrual Credit
Selectees may be eligible to earn a higher annual leave accrual rate based on prior non-Federal or uniformed service work experience. The amount of service credit will be based on specialized experience or qualifying experience that is provided on the applicant resume and documentation submitted.
To apply for this job please visit www.usajobs.gov.