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Job Summary
An established federal contractor is seeking an Information Technology Specialist to join a team of skilled professionals supporting Department of Defense (DoD) operations. In this role, you will work under the guidance of senior technicians to perform IT maintenance, troubleshoot and repair computer systems and peripheral equipment, and manage service requests through a ticketing system.
You will install and configure PCs, servers, uninterruptible power supplies (UPS), printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations. The role also includes ensuring connectivity, security compliance, and adherence to manufacturer specifications.
Responsibilities include monitoring, securing, and patching network devices, maintaining hardware and software accountability, and coordinating equipment setup, moves, and disposal in accordance with security regulations. The position may require limited travel. Additional duties include troubleshooting access card issues, assisting in user training, and supporting general IT operations as needed.
Key Responsibilities
The Information Technology Specialist will:
Support PCs, hardware, wireless networking, and softwareinstallation, testing, configuration, and operations
Maintain workstations, network access, and system documentation
Perform Video Teleconference (VTC) system administration, scheduling, and configuration
Provide network and client support, including account creation, modification, and deletion
Deliver multi-tier Help Desk support, troubleshooting hardware and software issues
Perform hardware/software system upgrades, modifications, and configurations
Configure and support desktops and laptops
Analyze and troubleshoot system anomalies
Prepare systems for operational use and support testing activities
Manage IT workflows and service tickets efficiently
Required Skills & Experience
Active Top Secret clearance with SCI eligibility (TS/SCI)
Minimum 9 months of experience working in a SAP or SCI environment within the past five years
3+ years of relevant DoD IT experience
Experience supporting an IT Help Desk and providing direct customer support
Strong communication and interpersonal skills, with the ability to work effectively in a dynamic environment
Education & Certifications
Required:
Bachelors degree in Arts or Science (or equivalent work experience)
CompTIA Network+ or equivalent certification (DoDM 8140.03 Tech Support Specialist Level I)
Preferred:
Security+ or equivalent certification (DoDM 8140.03 compliance) must obtain within six months of hire
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k) plan
Paid Time Off (PTO)
Paid Parental Leave
Tuition reimbursement
Paid federal holidays
Full-Time
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