Supervisory IT Specialist (Policy/Planning)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/02/2025. INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): This position has an Individual Occupational Requirement (IOR). As a pre-requisite to the Specialized Experience requirement, you must meet the following basic experience requirements. Basic Experience Requirement: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection. Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND, SPECIALIZED EXPERIENCE REQUIREMENT: One year of specialized experience (equivalent to the GS-13 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA’s) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Experience developing and implementing knowledge management strategies, processes, and systems to capture, store, organize, and share information across an organization. This includes proficiency with IT systems and tools such as content management systems, document repositories, collaboration platforms, and IT Service Management (ITSM). Candidates must demonstrate the ability to analyze and interpret data to identify trends and insights that inform knowledge management decisions, as well as experience in marketing to effectively promote and drive adoption of knowledge management programs across an enterprise. AND, SUPERVISORY EXPERIENCE: Applicants must have at least one year of supervisory experience (equivalent to the GS-13 grade level in the federal service) in managing the function of the work to be performed. Experience should include leading, directing, and assigning work of personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.