Lead, coordinate, and manage the automated packaging machinery Field Service Team within assigned USA, Canada & Mexico to ensure all customers receive Best-In-Class service and support while managing P&L. Responsibilities: *** Monitor performance and success of current Field Service Program. *** Develop and implement Improvement Plans with area colleagues. *** Manage overall financial expenses using key financial and operational data to monitor performance and improve cost efficiencies. *** Lead the recruiting, hiring, and training of new staff. *** Conduct frequent travel along with teams to provide coaching and improve day to day operations within their area. *** Utilize Technical Service Team to ensure all Field Service Personal are trained on all technical aspects of company products. *** Implement effective procedures for safety, mechanical, and electrical processes. *** Ensure routine collection and reporting of all field service information within service database. **