Information Technology Specialist

Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the competencies, a qualified candidate’s online application and resume must also demonstrate at least one year of specialized experience equivalent to the next lower grade level in the Federal service. The specialized experience listed are the minimum requirements for the series, each particular vacancy may have additional experience necessary to meet the applicable grade level. A qualified candidate’s online application and resume must demonstrate the above competencies and at least one year of specialized experience equivalent to the next lower grade level in the Federal service. Specialized experience for these positions are defined as: To qualify at the GS-07 level, you must have: at least one year of specialized experience equivalent to the GS-05 level; a year of graduate-level education related to computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; a Bachelor’s degree with superior academic achievement in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a combination of both specialized experience and education. Specialized experience for this grade level is defined as: providing IT customer support in troubleshooting, recovering, and resolving recurring software/hardware problems; providing user training and assistance on a variety of routine applications; and assisting in the configuration, installation, and maintenance of networked systems including hubs, routers, switches, bridges, servers, and related hardware. To qualify at the GS-09 level, you must have: at least one year of specialized experience equivalent to the GS-07 level; a Master’s (or equivalent) degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a combination of both specialized experience and education. Specialized experience for this grade level is defined as: providing IT customer support in troubleshooting, recovering, and resolving recurring software/hardware problems; providing user training and assistance on a variety of routine applications; assisting in the configuration, installation, and maintenance of networked systems including hubs, routers, switches, bridges, servers, and related hardware; and assisting in network monitoring and management. To qualify at the GS-11 level, you must have at least one year of specialized experience equivalent to the GS-09 level; a Ph.D. (or equivalent) in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a combination of both specialized experience and education. Specialized experience for this grade level is defined as: providing IT customer support in troubleshooting, recovering, and resolving recurring software/hardware problems; providing user training and assistance on a variety of routine applications; assisting in the configuration, installation, and maintenance of networked systems including hubs, routers, switches, bridges, servers, and related hardware; assisting in network monitoring and management; and assisting in organization-wide account maintenance and software/hardware updates. To be qualified, you must type at least 40 words per minute based on a 5 minute sample with three or fewer errors. (A typing test may later be required.) Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration – Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments